Tweeting with Comcast

My thoughts on ComcastToday I announced I was leaving Comcast’s Cable TV service behind for good. Turbo and I decided we have had enough of Comcast’s horrible service and we got our lease renewed for another year so we figured now’s the time to switch. I posted the fact that I was leaving on Twitter today and then the following occurred:

seannyfunco: Good Bye Comcast and on Tuesday Hello DirecTV.

ComcastSteve: @seannyfunco don’t go

seannyfunco: @ComcastSteve I’ll be keeping you for Internet but I’ve had enough of your terrible signal quality when it comes to TV.

ComcastSherri: @seannyfunco @comcaststeve sorry to hear that. Are you sure you don’t want us to try to help?

seannyfunco: @ComcastSherri I’ve had about 4 24hr+ outages over the last year in my neighborhood for both Cable and Internet at the same time.
I was w/ Cablevision for 3 years in another town & had ZERO outages not to mention I never had OnDemand or Digital Ch. issues

ComcastSherri: @seannyfunco ouch..

seannyfunco: @ComcastSherri Its your infrastructure’s unreliability that made me switch. I also loath your Internet usage cap too. But you got me there.

ComcastSherri: @seannyfunco Bummer

So I think that for the most part concludes my Twitter experience with Comcast. I will say this, the fact that Comcast is actively seeking out customer issues on Twitter is pretty awesome. The fact that they’re addressing customer concerns via Twitter is incredible. I really give Comcast a lot of credit for what they’re doing there but unfortunately it’s not enough to make me stay a Comcast TV customer. The issues that are making me leave are far bigger then anything a person in Customer Service can handle. Their infrastructure problems and their Internet usage policies are really the breaking points for me. If I was able to go to another provider who could give me Cable modem or faster speed for Internet, I’d switch in a second. But given the nature of that industry and my location in NJ, Comcast is my only option. So you will have my business there Comcast but only until I have another option.

On that note I’d still like to thank ComcastSteve and ComcastSherri for attempting to stop my departure. I wish you guys the best and keep doing what you’re doing. I hope more companies follow your lead when it comes to Twitter & customer relations.

One thought on “Tweeting with Comcast

  1. I work with @ComcastSteve and @ComcastSherri. Thank you for the feedback. If there is anything our team can do to help you with Comcast issues in the future, please don’t hesitate to email our team at We_Can_Help@cable.comcast.com. We’re here if you need us.

    Kind Regards,
    Melissa Mendoza
    Comcast Customer Connect
    National Customer Operations
    We_Can_Help@cable.comcast.com

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