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Tag: Podcast

The Customer and the Service Episode 12

December 13, 2012June 17, 2020 ~ SeannyFunco

This week John & Sean discuss the state of nutrition and discuss the many customer service failures of the USPS.

The Customer and the Service Episode 11

December 13, 2012June 17, 2020 ~ SeannyFunco

Sean and John have a discussion about the film Jiro Dream of Sushi and then discuss what goes into making a good or bad NJ diner.

The Customer and the Service Episode 10

November 19, 2012June 17, 2020 ~ SeannyFunco

John & Sean discuss all things Walmart and then break into a side tangent about the state of the food industry.

The Customer and the Service Episode 9

November 13, 2012June 17, 2020 ~ SeannyFunco ~ 4 Comments

In this episode, John & Sean talk almost exclusively about Microsoft, including Sean's experience at the local Microsoft store, his new Surface, Windows 8, and a little bit about Google Chromebooks.

The Customer and the Service Episode 8

October 26, 2012June 17, 2020 ~ SeannyFunco

In this episode, John and Sean discuss customer expertise vs. service expertise as well as the arrival of silos in the form of technology ecosystems and how they affect customer service. It's a fun one!

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