I pre-ordered Microsoft Surface. I've had it for a few weeks and I wanted to share my thoughts on it. I wrote this while listening to the new Crystal Castles CD and its all very stream of conscious. I hope you enjoy.
Author: Sean Piotrowski
Professor of Costco, MiniDisc fan, & Funcoland historian.
The Customer and the Service Episode 9
In this episode, John & Sean talk almost exclusively about Microsoft, including Sean's experience at the local Microsoft store, his new Surface, Windows 8, and a little bit about Google Chromebooks.
The Customer and the Service Episode 8
In this episode, John and Sean discuss customer expertise vs. service expertise as well as the arrival of silos in the form of technology ecosystems and how they affect customer service. It's a fun one!
The Customer and the Service Episode 7
In this episode, Sean and John discuss tech companies making arbitrary changes that affect users, focusing mostly on Apple's connector and Maps missteps, then they talk about Stamps.com in two case studies (customer; vendor). They're goin' postal!
The Customer and the Service Episode 6
In this Episode of The Customer and the Service, Sean and John talk about a tale of two baristas, EZPass coming to Wawa?, and "what the !@#$ is your phone number?" or service contact best practices.
SeanPiotrowski.net 
You must be logged in to post a comment.