In this episode. John and Sean discuss customer service in interpersonal relations, Library technology as a patron customer service vehicle, and organizational technology choices that do not necessarily match those of their users.

Episode 4 of our video series on customer service. In this episode we discussed Rob's horrible traveling experience, Comcast, Verizon, brand loyalty & Google+ as a collaborative platform.

Episode 3 of our video series on customer service. In this episode we discussed Twitter as a customer service channel, methods of feedback to service providers, & the quality of Fitbit's customer service.

Episode 2 of our new video series on customer service. In this episode we discussed Qdoba's quality control standards, IT working with its Customers as Partners/Facilitators vs. Dictating IT Decision, & Facebook as a consulting platform and insight tool. Check it out!

My good friend John Lemasney and I started a video series on Customer Service. Here is the first episode. Hope you enjoy!